Overview

We want you to be happy with your Olivara order. If something isn’t right, here’s how our return and refund policy works.

Return Window

Unopened, unused products in their original packaging may be returned within 7 days of delivery. Damaged, defective, or incorrect items must be reported within 3 days of delivery (see below).

Eligibility

  • The product must be unused, unopened, and in its original packaging to qualify for a standard return.
  • For hygiene reasons, opened or used skincare/body-care products (soaps, powders, creams, jars) cannot be returned for a cash refund — these are only eligible for exchange if the item arrived damaged, defective, or different from what you ordered.
  • Bundles/packages must be returned as a complete set.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with a photo of the item, and we will arrange a replacement at no extra cost to you.

How to Request a Return

Contact us at info@olivara.skin or +20 115 654 0227 with your order number and the reason for the return. We’ll confirm the next steps with you directly.

Refunds

Cash refunds apply only to unopened, unused products returned within 7 days. Approved refunds are issued to your original payment method, or as store credit / cash on delivery reversal where applicable. Refunds may take a few business days to appear depending on your payment method.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).