Overview

We want you to be happy with your Olivara order. If something isn’t right, here’s how our return and refund policy works.

Return Window

You may request a return or exchange within 14 days of receiving your order.

Eligibility

  • The product must be unused, unopened, and in its original packaging.
  • For hygiene reasons, opened or used skincare/body-care products (soaps, powders, creams, jars) cannot be returned unless the item arrived damaged, defective, or incorrect.
  • Bundles/packages must be returned as a complete set.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item, and we will arrange a replacement or refund at no extra cost to you.

How to Request a Return

Contact us at info@olivara.skin or +20 115 654 0227 with your order number and the reason for the return. We’ll confirm the next steps with you directly.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method, or as store credit / cash on delivery reversal where applicable. Refunds may take a few business days to appear depending on your payment method.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).