Who We Are

Olivara (olivara.skin) is a natural skincare and body-care brand based in Egypt, offering traditional Moroccan and Sudanese hammam products. This policy explains what personal information we collect when you visit or shop on our site, and how we use it.

Information We Collect

When you place an order, we collect your name, phone number, shipping address, and email (if provided) in order to process and deliver your order. When you browse our site, basic technical data (such as IP address and browser type) may be collected automatically for security and analytics purposes.

How We Use Your Information

  • To process, ship, and follow up on your orders
  • To respond to your questions or support requests
  • To send order updates via phone/WhatsApp or email
  • To improve our products and website experience

Payment Information

We do not store your full payment card details. Card payments are processed securely by our payment provider (Fawaterak); Olivara does not have access to your card number.

Sharing Your Information

We do not sell or rent your personal information to third parties. We only share necessary details (such as name, phone, and address) with our shipping courier to deliver your order, and with our payment provider to process online payments.

Your Rights

You can contact us at any time to ask what information we hold about you, to correct it, or to request deletion of your account data, subject to what we are legally required to keep for accounting/order records.

Cookies

Our site uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the site.

Contact Us

If you have any questions about this privacy policy, contact us at info@olivara.skin or +20 115 654 0227.